Refund policy

We want you to be satisfied with your purchase.

If you wish to request a return, we accept return requests under the following conditions and at our discretion.

Return Request Window

Return requests must be submitted within 7 calendar days from the delivery date of the order.

Return Authorization Required

All returns must be authorized in advance.

To request a return, please email shop@bandcbags.com and include:

Order number 

Reason for return

If approved, you will receive return instructions.

Return Shipping

Customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Item Condition

Items must be returned:

Unused

In original condition

With original tags attached 

In original packaging

Returns that do not meet these requirements may not be accepted.

Refunds

Once the returned item is received and inspected, an approved refund will be issued to the original payment method.

Please allow several business days for the refund to appear, depending on your financial institution.

Non-Returnable Items

We do not accept returns on:

Used items 

Items damaged by the customer

Sale or promotional items 

To request a return authorization, please contact shop@bandcbags.com.