We want you to be satisfied with your purchase. If you wish to request a return, we accept return requests under the following conditions and at our discretion.

Return Request Window
Return requests must be submitted within 48 hours from the delivery date of the order.

Return Authorization Required
All returns must be authorized in advance.
To request a return, please email shop@bcbags.com and include:

Order number
Reason for return
If approved, you will receive return instructions.

Return Shipping
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.

Item Condition
Items must be returned:

Unused
In original condition
With original tags attached
In original packaging
Returns that do not meet these requirements may not be accepted.

Refunds
Once the returned item is received and inspected, an approved refund will be issued to the original payment method.
Please allow several business days for the refund to appear, depending on your financial institution.

Non-Returnable Items
We do not accept returns on:

Used items
Items damaged by the customer
Sale or promotional items